Appointments

 

This practice runs on appointments. We book patients for a ten-minute consultation. If you require a longer appointment for paperwork or have more than one issue, please ask reception staff to book a double appointment for you.

 

We ask patients to arrive five minutes before their appointment time to allow us to run as close to schedule as possible. Occasionally our doctors run late - this may be due to emergencies, or unexpected events faced by patients.  Please be patient - reception staff will advise you whether your GP is running over time.

 

New patients are asked to arrive ten minutes prior to their appointment to allow time for staff to create their chart and complete new patient paperwork. Each family member seeing the doctor is required to book an appointment. 

 

Online Appointments 

 

We accept appointments online.

 

If you would like to make a booking, visit Health Engine - our online appointments provider.

 

Alternatively, you may also book via our practice number - (07) 3809 2333.

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Surgical Procedures

 

Procedures are generally booked between 12 pm - 2 pm weekdays. Staff will send you SMS reminders of your appointment. If you need to rebook, please let staff know as soon as possible.

 

Referrals, Medical Certificates, Imaging, Results, and Scripts

 

To maintain confidentiality and monitor your health and fulfill responsibilities regarding Medicare guidelines, you must attend your doctor for any of the above. You are able to make an appointment to see the GP of your choice at your convenience.

 

Recalls & Reminders

 

To obtain results, a member of the practice team will contact you via SMS or phone. Results are not given out over the phone to protect your privacy. You are required to make an appointment to see the doctor of your choice.

 

Cancellations

 

As many patients wish to see our doctors - we must run a timely schedule. If you are no longer able to attend your appointment, we ask that you please notify the practice of your cancellation as soon as possible.

 

Non-attendance

 

Patients who fail to attend three appointments and do not cancel within an appropriate time frame will incur a fee of $20.00, and furthermore, will be unable to make any further appointments until the account is paid.

 

Aggressive Behaviour

 

Physical/verbal abuse toward any of our staff members will not be tolerated. Any patient who displays this behavior will be asked to leave the practice and may result in being banned. Police will be informed.

 

After Hours Services

 

We are partnered with the National Home Doctors Service to provide after hours medical services. They are Australia's largest network of home visiting doctors that provide bulk billing medical care to patients throughout the night and on weekends.

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We are also partnered with Hello Home Doctors Service. They are a fully-accredited Medical Deputizing Service provider offering after-hours home visit doctors service. Services will be bulk billed for all patients holding a valid Medicare Card or DVA Card.

 

Our partnership ensures your continuity of care. Following each home visit, a patient report will be sent directly to Boronia Park Medical Centre to assist with any ongoing care with your regular GP.

 

Home doctor visits are available on weekdays from 6pm to 8am Monday to Friday, weekends from 12pm on Saturday to 8am Monday, and 24 hours on Public Holidays.

 

You can make an appointment via their website - 

National Home Doctors Service - or by calling on 13 7425.

Hello Home Doctors Service - or by calling on 134 100.

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Urgent appointments that can be managed without a trip to the emergency department but cannot wait for a regular appointment with their usual GP can be arranged with Logan Medicare Urgent Care Clinic operated by Browns Plains Medical and Dental Centre. No referrals or appointments are needed to be seen. They are open from 8am to 10pm 7 days a week.

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They can be contacted on 07 3380 0150.